Privacy policy

The short version

Posto reads what it needs from your Shopify store to forecast demand and manage purchase orders. It never reads your customers' names, email addresses, shipping addresses, or payment details. We don't sell data, and we don't use it for advertising.

Who we are

Posto is a Shopify app operated by [Company legal name] ("Posto," "we," "us"). You can reach us at support@meetposto.com.

What Posto reads from your store

• Your products and variants, including SKUs and costs.
• Inventory levels and locations.
• Each order's date and the quantities sold, so Posto can work out demand.
• Your store's name and contact email, so purchase order emails carry your store's name and replies reach you.

Posto does not read customer names, email addresses, phone numbers, shipping addresses, or payment details.

What you give us

• Supplier details you enter or import, such as names, email addresses, lead times, minimums, and case packs.
• Purchase orders, costs, freight, duty, and fees you add or import.
• Messages you send us for support or feature requests.

How we use it

Only to run Posto for you: to forecast demand, recommend what to reorder, create and email purchase orders, record deliveries, work out landed cost, and update inventory counts and, if you turn it on, cost per item in Shopify. We also use it to support you and to keep Posto secure and working.

Who processes it for us

We use a small number of service providers to run Posto:

• Railway, to host the app.
• Supabase, for the app's database.
• Postmark, to send purchase order and alert emails.
• Shopify, which handles billing for Posto.

[Confirm the data regions for Railway and Supabase, and add them here.]

The Ask Posto assistant on our website

Our website assistant answers questions using Anthropic's Claude. Questions you type are sent to Anthropic to generate an answer. We keep them for up to 90 days to improve our site, with email addresses, phone numbers, and links removed, and we don't store IP addresses. Please don't include personal details.

How long we keep it

We keep your store's data while Posto is installed. When you uninstall, Posto deletes your store's data about 48 hours later. We keep only a scrambled marker showing that your store has used its free trial.

Your choices

• Export everything Posto stores for your store at any time, as spreadsheets.
• Uninstall Posto to have your data deleted.
• Email support@meetposto.com with any privacy question or request.

Security

Data is encrypted in transit, and access is limited to what's needed to run and support Posto. [Confirm encryption at rest and any other safeguards to list.]

Changes

If we change this policy, we'll update the date at the top and, for meaningful changes, let you know in the app or by email.